:root{--ivory:#faf9f6;--paper:#fff;--navy:#20273d;--muted:#6e7280;--line:#e9e6df;--violet:#6956d8;--violet-soft:#f0edff;--green:#277b57;--green-soft:#e9f6ef;--amber:#9b6a15;--amber-soft:#fff4dc;--rose:#a34e61;--rose-soft:#fbecef}*{box-sizing:border-box}body{margin:0;background:var(--ivory);color:var(--navy);font:15px/1.45 Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif}button,input,textarea,select{font:inherit}button{cursor:pointer}.topbar{height:72px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 20px;position:sticky;top:0;z-index:5}.brand{display:flex;align-items:center;gap:9px;font-size:14px;min-width:0}.brand strong{white-space:nowrap}.brandmark{background:var(--violet);color:#fff;border-radius:11px;width:36px;height:36px;display:grid;place-items:center;font-weight:800;font-size:18px}.context{display:none;color:var(--muted);font-size:12px;white-space:nowrap}.avatar{width:34px;height:34px;background:var(--navy);border-radius:50%;color:#fff;display:grid;place-items:center;font-size:12px;font-weight:800}.desktop-nav{display:none}.content{max-width:1320px;margin:0 auto;padding:27px 18px 102px}.hero{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;margin-bottom:22px}.eyebrow,.offer-kicker{color:var(--violet);font-size:11px;font-weight:800;letter-spacing:.09em;text-transform:uppercase}.hero h1{font-size:31px;line-height:1.1;margin:5px 0 8px;letter-spacing:-.04em}.hero p,.offer-card p{margin:0;color:var(--muted)}h2{font-size:18px;margin:0 0 12px}h3{margin:0;font-size:17px;letter-spacing:-.02em}.grid{display:grid;gap:12px}.stats{grid-template-columns:repeat(3,1fr);margin-bottom:14px}.card{background:var(--paper);border:1px solid var(--line);border-radius:17px;box-shadow:0 4px 18px rgba(32,39,61,.035)}.stat{padding:14px;display:grid;gap:3px}.stat strong{font-size:24px}.stat span,.card small{color:var(--muted);font-size:12px}.ai-card{padding:16px;display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:12px}.ai-card h3{font-size:15px}.badge{font-size:11px;font-weight:800;padding:5px 8px;border-radius:99px;display:inline-block;white-space:nowrap}.badge.ai{color:var(--green);background:var(--green-soft)}.badge.customer{color:var(--violet);background:var(--violet-soft)}.badge.staff{color:var(--amber);background:var(--amber-soft)}.badge.human{color:var(--rose);background:var(--rose-soft)}.status-pill{background:var(--green-soft);color:var(--green);padding:7px 10px;border-radius:99px;font-weight:800;font-size:12px;white-space:nowrap}.dot{display:inline-block;width:7px;height:7px;background:var(--green);border-radius:50%;margin-right:5px}.offer-summary{width:100%;padding:15px;display:flex;align-items:center;gap:11px;text-align:left;margin:0 0 25px;background:#fff}.offer-summary span:nth-child(2){display:grid;gap:2px;flex:1}.offer-summary strong{font-size:14px}.offer-summary>b{font-size:23px;color:var(--violet)}.icon-box{width:37px;height:37px;border-radius:12px;background:var(--violet-soft);color:var(--violet);display:grid;place-items:center;font-weight:800}.dashboard-grid{gap:28px}.chips{display:flex;gap:7px;overflow:auto;padding-bottom:2px}.chip,.btn,.text-btn{border:1px solid var(--line);background:#fff;border-radius:11px;padding:9px 11px;font-weight:700;font-size:13px;white-space:nowrap}.chip.active,.btn.primary{color:#fff;background:var(--violet);border-color:var(--violet)}.btn.danger{color:var(--rose)}.text-btn{color:var(--violet);border:0;padding:3px;background:transparent}.queue{display:grid;gap:8px;margin-top:12px}.queue-item{display:grid;grid-template-columns:37px 1fr auto;gap:10px;align-items:start;padding:12px 0;border-bottom:1px solid var(--line)}.queue-item p{margin:2px 0 5px;color:var(--muted);font-size:13px}.queue-item time,.conversation-item time{color:var(--muted);font-size:11px}.conversation-item{width:100%;border:0;border-bottom:1px solid var(--line);background:#fff;padding:13px;display:flex;gap:10px;text-align:left;align-items:flex-start}.conversation-item.selected{background:var(--violet-soft)}.conversation-item:last-child{border-bottom:0}.conversation-item .queue-copy{display:grid;gap:2px;flex:1;min-width:0}.conversation-item small{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.conversation-item em{font-size:10px;color:var(--violet);font-style:normal;font-weight:800}.person{flex:0 0 38px;width:38px;height:38px;border-radius:50%;background:#eeeae2;display:grid;place-items:center;font-weight:800}.booking-list,.offer-grid{display:grid;gap:13px}.booking,.offer-card{padding:16px}.booking-top,.offer-top{display:flex;justify-content:space-between;gap:10px}.booking-top>div,.offer-top>div:first-child{min-width:0}.booking-top span{color:var(--muted);font-size:13px}.booking dl,.offer-meta{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin:16px 0}.booking dt{font-size:11px;color:var(--muted)}.booking dd{font-weight:700;margin:2px 0 0}.source{padding:11px;background:#f6f4ef;border-radius:11px;font-size:13px;margin-bottom:12px}.actions{display:flex;gap:8px;flex-wrap:wrap}.messages-layout{display:grid;gap:12px}.conversation-panel{min-height:420px}.search{width:calc(100% - 28px);margin:14px;border:1px solid var(--line);border-radius:12px;padding:11px}.conversation-panel .chips{padding:0 14px 9px}.thread-panel{display:none;min-height:560px}.thread-open .conversation-panel{display:none}.thread-open .thread-panel{display:flex;flex-direction:column}.thread-head{padding:14px;display:flex;align-items:center;gap:10px;border-bottom:1px solid var(--line)}.thread-head>div{display:grid}.back,.icon-close{border:0;background:transparent;font-size:23px;padding:3px}.ownership{margin:12px;padding:11px;background:var(--violet-soft);border-radius:13px;display:flex;align-items:center;justify-content:space-between;gap:8px}.ownership span{display:grid;gap:4px}.thread{padding:15px;display:flex;flex-direction:column;gap:9px;flex:1}.bubble{padding:10px 12px;border-radius:14px;max-width:84%;font-size:14px}.bubble.customer{background:#f0eee8;align-self:flex-start}.bubble.ai{background:var(--violet-soft);align-self:flex-end}.bubble.operator{background:var(--navy);color:#fff;align-self:flex-end}.bubble small{display:block;opacity:.65;margin-top:4px}.composer{display:flex;gap:8px;padding:12px;border-top:1px solid var(--line)}.composer input{min-width:0;flex:1;border:1px solid var(--line);border-radius:11px;padding:10px}.offer-top>div:last-child{display:grid;justify-items:end;gap:4px}.enabled{font-weight:800}.offer-top p{font-size:13px;margin-top:3px}.offer-meta{margin:14px 0 12px;align-items:center;color:var(--muted);font-size:12px}.offer-meta .text-btn{justify-self:end}.offer-details{border-top:1px solid var(--line);padding-top:12px;margin-bottom:12px;font-size:13px}.offer-details strong{font-size:12px}.offer-details p{margin:3px 0 10px}.customer-preview{padding:10px;background:#faf9f6;border:1px dashed #d9d2fa;border-radius:10px}.more-list{display:grid;gap:10px}.more-row{width:100%;padding:16px;display:flex;justify-content:space-between;text-align:left;align-items:center}.more-row span{display:grid;gap:3px}.bottom-nav{position:fixed;bottom:0;left:0;right:0;z-index:6;background:#fff;border-top:1px solid var(--line);height:70px;display:grid;grid-template-columns:repeat(4,1fr);padding:6px}.nav-btn{border:0;background:transparent;border-radius:10px;color:var(--muted);display:grid;place-items:center;gap:2px;font-size:11px;font-weight:700}.nav-btn.active{background:var(--violet-soft);color:var(--violet)}.modal-backdrop{position:fixed;inset:0;z-index:10;background:rgba(26,31,47,.43);display:flex;align-items:flex-end}.editor{background:#fff;width:100%;max-height:92vh;border-radius:22px 22px 0 0;padding:20px;overflow:auto;box-shadow:0 -12px 40px rgba(0,0,0,.16)}.editor header{display:flex;justify-content:space-between;align-items:start;margin-bottom:15px}.editor h2{margin:3px 0 0;font-size:24px}.form-grid{display:grid;gap:12px}.form-grid label{display:grid;gap:5px;font-size:12px;font-weight:800}.form-grid input,.form-grid select,.form-grid textarea{width:100%;border:1px solid var(--line);border-radius:10px;padding:10px;color:var(--navy);background:#fff}.form-grid textarea{min-height:74px;resize:vertical}.form-grid .toggle{display:flex;align-items:center;gap:8px}.form-grid .toggle input{width:auto}.validation{margin:10px 0;color:var(--rose);min-height:20px;font-weight:700;font-size:13px}.editor footer{display:flex;justify-content:flex-end;gap:8px;padding-top:5px}.empty{padding:42px 20px;text-align:center;color:var(--muted)}.empty p{margin:5px 0}.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap}button:focus-visible,input:focus-visible,textarea:focus-visible,select:focus-visible{outline:3px solid rgba(105,86,216,.35);outline-offset:2px}@media(min-width:850px){.topbar{padding:0 34px}.context,.desktop-nav{display:flex}.desktop-nav{gap:5px}.desktop-nav .nav-btn{display:flex;align-items:center;padding:9px 12px;font-size:13px}.bottom-nav{display:none}.content{padding:35px}.hero h1{font-size:37px}.dashboard-grid{grid-template-columns:1.4fr .6fr;align-items:start}.booking-list{grid-template-columns:repeat(3,1fr)}.offer-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.messages-layout{grid-template-columns:370px 1fr;height:calc(100vh - 145px)}.messages-layout .conversation-panel{display:block;overflow:auto}.messages-layout .thread-panel{display:flex}.thread-open .conversation-panel{display:block}.thread-panel{min-height:0}.thread{overflow:auto}.back{display:none}.more-list{grid-template-columns:1fr 1fr}.modal-backdrop{align-items:center;justify-content:center;padding:28px}.editor{width:min(760px,100%);max-height:88vh;border-radius:22px}.form-grid{grid-template-columns:1fr 1fr}.form-grid .wide{grid-column:1/-1}}
@media(min-width:850px){.messages-layout .thread-panel{flex-direction:column}}
.state-page{min-height:calc(100vh - 72px);display:grid;place-items:center;padding:28px 18px;background:radial-gradient(circle at 50% 20%,#f1eeff 0,transparent 38%)}.state-card{width:min(480px,100%);background:#fff;border:1px solid var(--line);border-radius:24px;padding:38px;text-align:center;box-shadow:0 18px 60px rgba(32,39,61,.08)}.state-card h1{font-size:30px;line-height:1.12;letter-spacing:-.04em;margin:8px 0 12px}.state-card p{color:var(--muted);margin:0 auto 22px;max-width:390px}.state-icon{width:52px;height:52px;border-radius:16px;background:var(--violet);color:#fff;display:grid;place-items:center;margin:0 auto 18px;font-size:22px;font-weight:900}.branch-picker{display:none}.branch-picker select{max-width:180px;border:1px solid var(--line);border-radius:10px;background:#fff;padding:8px 30px 8px 10px;color:var(--navy);font-size:12px;font-weight:700}.conversation-search{display:flex;gap:7px;padding:14px}.conversation-search .search{margin:0;width:auto;flex:1;min-width:0}.conversation-flags{display:flex;gap:5px;align-items:center;flex-wrap:wrap}.conversation-item.static{cursor:default}.read-only-note{padding:11px 12px;background:#f6f4ef;border-radius:11px;color:var(--muted);font-size:12px}.read-only-note span{color:var(--navy);font-weight:800;margin-right:4px}.disabled-composer{color:var(--muted);align-items:center;justify-content:space-between;font-size:13px}.disabled-composer .btn:disabled,.ownership .btn:disabled{cursor:not-allowed;opacity:.7}.offer-description{margin-top:12px!important}.sign-out{margin-top:18px}.thread-panel.active{display:flex;flex-direction:column}.messages-layout:not(.thread-open) .thread-panel{display:none}.messages-layout:not(.thread-open) .thread-panel.active{display:flex}.empty .empty{padding:10px}.topbar>*{min-width:0}
@media(max-width:420px){.topbar{padding:0 14px}.brand strong{font-size:13px}.avatar{width:32px;height:32px}.state-card{padding:30px 22px}.state-card h1{font-size:27px}.stats{gap:8px}.stat{padding:12px 10px}.stat span{font-size:11px}.queue-item{grid-template-columns:34px minmax(0,1fr)}.queue-item time{grid-column:2}.booking dl{grid-template-columns:1fr}.conversation-item time{display:none}.content{overflow-x:clip}.offer-top{align-items:flex-start}}
@media(min-width:850px){.branch-picker{display:block}.messages-layout:not(.thread-open) .thread-panel,.messages-layout:not(.thread-open) .thread-panel.active{display:flex}.conversation-search{padding-bottom:10px}.state-card{padding:48px}}