:root {
  --page-cream: #faf6f1;
  --surface-cream: #fffdfc;
  --secondary-cream: #f4ece6;
  --rose-gold: #b8756b;
  --deep-rose-gold: #8e514a;
  --dusty-pink: #d7aaa3;
  --soft-dusty-pink: #f0ddda;
  --ink: #1c1919;
  --charcoal: #3a3332;
  --muted: #756a67;
  --warm-border: #e5d8d1;
  --focus-ring: rgba(142, 81, 74, 0.34);
  --shadow-soft: 0 10px 32px rgba(58, 51, 50, 0.055);
  --shadow-raised: 0 20px 54px rgba(58, 51, 50, 0.09);
}

* {
  box-sizing: border-box;
}

html {
  background: var(--page-cream);
}

body {
  margin: 0;
  background: var(--page-cream);
  color: var(--ink);
  font: 15px/1.5 Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
  text-rendering: optimizeLegibility;
}

button,
input,
textarea,
select {
  font: inherit;
}

button {
  cursor: pointer;
}

button:focus-visible,
input:focus-visible,
textarea:focus-visible,
select:focus-visible,
[tabindex]:focus-visible {
  outline: 3px solid var(--focus-ring);
  outline-offset: 3px;
}

button:disabled,
input:disabled,
textarea:disabled,
select:disabled {
  cursor: not-allowed;
  opacity: 0.68;
}

.topbar {
  height: 74px;
  background: rgba(255, 253, 252, 0.96);
  border-bottom: 1px solid var(--warm-border);
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 0 20px;
  position: sticky;
  top: 0;
  z-index: 5;
  box-shadow: 0 4px 18px rgba(58, 51, 50, 0.025);
}

.brand {
  display: flex;
  align-items: center;
  gap: 10px;
  flex: 1 1 auto;
  font-size: 14px;
  min-width: 0;
  overflow: hidden;
  color: var(--ink);
}

.brand strong {
  flex: 0 0 auto;
  white-space: nowrap;
  letter-spacing: -0.01em;
}

.brandmark {
  width: 37px;
  height: 37px;
  border: 1px solid var(--deep-rose-gold);
  border-radius: 10px;
  background: var(--deep-rose-gold);
  color: var(--surface-cream);
  display: grid;
  place-items: center;
  font-size: 17px;
  font-weight: 800;
  box-shadow: 0 6px 16px rgba(142, 81, 74, 0.16);
}

.context {
  display: none;
  min-width: 0;
  overflow: hidden;
  color: var(--muted);
  font-size: 12px;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.avatar {
  width: 35px;
  height: 35px;
  border: 1px solid var(--warm-border);
  border-radius: 50%;
  background: var(--secondary-cream);
  color: var(--charcoal);
  display: grid;
  place-items: center;
  font-size: 11px;
  font-weight: 800;
}

.desktop-nav {
  display: none;
}

.content {
  width: min(1240px, 100%);
  margin: 0 auto;
  padding: 30px 18px 104px;
}

.hero {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 18px;
  margin-bottom: 24px;
}

.eyebrow,
.offer-kicker {
  color: var(--deep-rose-gold);
  font-size: 11px;
  font-weight: 800;
  letter-spacing: 0.115em;
  text-transform: uppercase;
}

.hero h1,
.state-card h1 {
  font-family: ui-serif, "Iowan Old Style", "Palatino Linotype", Georgia, serif;
  font-weight: 600;
}

.hero h1 {
  margin: 5px 0 8px;
  font-size: 33px;
  line-height: 1.08;
  letter-spacing: -0.035em;
}

.hero p,
.offer-card p {
  margin: 0;
  color: var(--muted);
}

h2 {
  margin: 0 0 13px;
  color: var(--charcoal);
  font-size: 18px;
  letter-spacing: -0.015em;
}

h3 {
  margin: 0;
  color: var(--ink);
  font-size: 17px;
  letter-spacing: -0.02em;
}

.grid {
  display: grid;
  gap: 13px;
}

.stats {
  grid-template-columns: repeat(3, minmax(0, 1fr));
  margin-bottom: 15px;
}

.card {
  background: var(--surface-cream);
  border: 1px solid var(--warm-border);
  border-radius: 17px;
  box-shadow: var(--shadow-soft);
}

.stat {
  min-height: 92px;
  padding: 16px;
  display: grid;
  align-content: center;
  gap: 3px;
  border-top: 3px solid var(--dusty-pink);
}

.stat strong {
  color: var(--ink);
  font-size: 27px;
  line-height: 1;
}

.stat span,
.card small {
  color: var(--muted);
  font-size: 12px;
}

.ai-card {
  padding: 17px 18px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  margin-bottom: 13px;
  background: var(--secondary-cream);
}

.ai-card h3 {
  font-size: 15px;
}

.badge {
  display: inline-flex;
  align-items: center;
  min-height: 26px;
  padding: 4px 8px;
  border: 1px solid transparent;
  border-radius: 7px;
  font-size: 10px;
  font-weight: 800;
  letter-spacing: 0.025em;
  white-space: nowrap;
}

.badge.ai {
  background: var(--soft-dusty-pink);
  border-color: var(--dusty-pink);
  color: var(--ink);
}

.badge.customer {
  background: var(--secondary-cream);
  border-color: var(--warm-border);
  color: var(--charcoal);
}

.badge.staff {
  background: var(--page-cream);
  border-color: var(--rose-gold);
  color: var(--deep-rose-gold);
}

.badge.human {
  background: var(--soft-dusty-pink);
  border-color: var(--deep-rose-gold);
  color: var(--deep-rose-gold);
}

.status-pill {
  padding: 7px 10px;
  border: 1px solid var(--dusty-pink);
  border-radius: 8px;
  background: var(--soft-dusty-pink);
  color: var(--ink);
  font-size: 12px;
  font-weight: 800;
  white-space: nowrap;
}

.dot {
  display: inline-block;
  width: 7px;
  height: 7px;
  margin-right: 6px;
  border-radius: 50%;
  background: var(--deep-rose-gold);
}

.offer-summary {
  width: 100%;
  margin: 0 0 27px;
  padding: 16px 17px;
  display: flex;
  align-items: center;
  gap: 12px;
  background: var(--surface-cream);
  text-align: left;
}

.offer-summary span:nth-child(2) {
  display: grid;
  gap: 2px;
  flex: 1;
}

.offer-summary strong {
  font-size: 14px;
}

.offer-summary > b {
  color: var(--deep-rose-gold);
  font-size: 23px;
}

.icon-box {
  width: 38px;
  height: 38px;
  border: 1px solid var(--dusty-pink);
  border-radius: 10px;
  background: var(--soft-dusty-pink);
  color: var(--deep-rose-gold);
  display: grid;
  place-items: center;
  font-weight: 800;
}

.dashboard-grid {
  gap: 30px;
}

.chips {
  display: flex;
  gap: 7px;
  overflow: auto;
  padding-bottom: 3px;
}

.chip,
.btn,
.text-btn {
  min-height: 40px;
  padding: 9px 12px;
  border: 1px solid var(--warm-border);
  border-radius: 9px;
  background: var(--surface-cream);
  color: var(--charcoal);
  font-size: 13px;
  font-weight: 700;
  white-space: nowrap;
}

.chip.active,
.btn.primary {
  border-color: var(--deep-rose-gold);
  background: var(--deep-rose-gold);
  color: var(--surface-cream);
}

.btn.danger {
  border-color: var(--dusty-pink);
  color: var(--deep-rose-gold);
}

.text-btn {
  min-height: 34px;
  padding: 5px 4px;
  border-color: transparent;
  background: transparent;
  color: var(--deep-rose-gold);
}

.queue {
  display: grid;
  gap: 8px;
  margin-top: 12px;
}

.queue-item {
  display: grid;
  grid-template-columns: 38px 1fr auto;
  gap: 11px;
  align-items: start;
  padding: 13px 0;
  border-bottom: 1px solid var(--warm-border);
}

.queue-item p {
  margin: 2px 0 6px;
  color: var(--muted);
  font-size: 13px;
}

.queue-item time,
.conversation-item time {
  color: var(--muted);
  font-size: 11px;
}

.conversation-item {
  width: 100%;
  padding: 14px;
  display: flex;
  align-items: flex-start;
  gap: 11px;
  border: 0;
  border-bottom: 1px solid var(--warm-border);
  background: var(--surface-cream);
  color: var(--charcoal);
  text-align: left;
}

.conversation-item.selected {
  padding-left: 10px;
  border-left: 4px solid var(--deep-rose-gold);
  background: var(--soft-dusty-pink);
}

.conversation-item:last-child {
  border-bottom: 0;
}

.conversation-item .queue-copy {
  display: grid;
  gap: 2px;
  flex: 1;
  min-width: 0;
}

.conversation-item small {
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.conversation-item em {
  color: var(--deep-rose-gold);
  font-size: 10px;
  font-style: normal;
  font-weight: 800;
}

.person {
  flex: 0 0 39px;
  width: 39px;
  height: 39px;
  border: 1px solid var(--warm-border);
  border-radius: 50%;
  background: var(--secondary-cream);
  color: var(--charcoal);
  display: grid;
  place-items: center;
  font-weight: 800;
}

.booking-list,
.offer-grid {
  display: grid;
  gap: 14px;
}

.booking,
.offer-card {
  padding: 18px;
}

.booking {
  border-top: 3px solid var(--dusty-pink);
}

.offer-card {
  border-top: 3px solid var(--rose-gold);
}

.booking-top,
.offer-top {
  display: flex;
  justify-content: space-between;
  gap: 12px;
}

.booking-top > div,
.offer-top > div:first-child {
  min-width: 0;
}

.booking-top span {
  color: var(--muted);
  font-size: 13px;
}

.booking dl,
.offer-meta {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 11px;
  margin: 17px 0;
}

.booking dt {
  color: var(--muted);
  font-size: 11px;
}

.booking dd {
  margin: 2px 0 0;
  color: var(--charcoal);
  font-weight: 700;
}

.source {
  margin-bottom: 12px;
  padding: 12px;
  border-left: 3px solid var(--dusty-pink);
  background: var(--secondary-cream);
  color: var(--charcoal);
  font-size: 13px;
}

.actions {
  display: flex;
  gap: 8px;
  flex-wrap: wrap;
}

.messages-layout {
  display: grid;
  gap: 14px;
}

.conversation-panel {
  min-height: 420px;
  overflow: hidden;
}

.search {
  width: calc(100% - 28px);
  margin: 14px;
  padding: 11px 12px;
  border: 1px solid var(--warm-border);
  border-radius: 9px;
  background: var(--surface-cream);
  color: var(--ink);
}

.conversation-panel .chips {
  padding: 0 14px 10px;
}

.thread-panel {
  display: none;
  min-height: 560px;
}

.thread-open .conversation-panel {
  display: none;
}

.thread-open .thread-panel {
  display: flex;
  flex-direction: column;
}

.thread-head {
  padding: 15px;
  display: flex;
  align-items: center;
  gap: 11px;
  border-bottom: 1px solid var(--warm-border);
  background: var(--secondary-cream);
}

.thread-head > div {
  display: grid;
}

.back,
.icon-close {
  min-width: 40px;
  min-height: 40px;
  padding: 3px;
  border: 0;
  background: transparent;
  color: var(--charcoal);
  font-size: 23px;
}

.ownership {
  margin: 13px;
  padding: 12px;
  border: 1px solid var(--dusty-pink);
  border-radius: 10px;
  background: var(--soft-dusty-pink);
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
}

.ownership span {
  display: grid;
  gap: 4px;
}

.thread {
  padding: 17px;
  display: flex;
  flex: 1;
  flex-direction: column;
  gap: 10px;
  background: var(--surface-cream);
}

.bubble {
  max-width: 84%;
  padding: 10px 12px;
  border: 1px solid transparent;
  border-radius: 12px;
  color: var(--charcoal);
  font-size: 14px;
}

.bubble.customer {
  align-self: flex-start;
  border-color: var(--warm-border);
  background: var(--secondary-cream);
}

.bubble.ai {
  align-self: flex-end;
  border-color: var(--dusty-pink);
  background: var(--soft-dusty-pink);
}

.bubble.operator {
  align-self: flex-end;
  background: var(--ink);
  color: var(--surface-cream);
}

.bubble small {
  display: block;
  margin-top: 4px;
  opacity: 0.7;
}

.composer {
  padding: 13px;
  display: flex;
  gap: 8px;
  border-top: 1px solid var(--warm-border);
  background: var(--secondary-cream);
}

.composer input {
  min-width: 0;
  flex: 1;
  padding: 10px;
  border: 1px solid var(--warm-border);
  border-radius: 9px;
}

.offer-top > div:last-child {
  display: grid;
  justify-items: end;
  gap: 5px;
}

.enabled {
  color: var(--charcoal);
  font-weight: 800;
}

.offer-top p {
  margin-top: 4px;
  font-size: 13px;
}

.offer-meta {
  margin: 15px 0 13px;
  align-items: center;
  color: var(--muted);
  font-size: 12px;
}

.offer-meta .text-btn {
  justify-self: end;
}

.offer-details {
  margin-bottom: 13px;
  padding-top: 13px;
  border-top: 1px solid var(--warm-border);
  font-size: 13px;
}

.offer-details strong {
  color: var(--charcoal);
  font-size: 12px;
}

.offer-details p {
  margin: 3px 0 11px;
}

.customer-preview {
  padding: 12px;
  border: 1px solid var(--dusty-pink);
  border-left: 3px solid var(--rose-gold);
  border-radius: 8px;
  background: var(--page-cream);
}

.more-list {
  display: grid;
  gap: 11px;
}

.more-row {
  width: 100%;
  min-height: 72px;
  padding: 17px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  background: var(--surface-cream);
  color: var(--charcoal);
  text-align: left;
}

.more-row span {
  display: grid;
  gap: 3px;
}

.bottom-nav {
  height: 72px;
  padding: 6px 8px 7px;
  position: fixed;
  right: 0;
  bottom: 0;
  left: 0;
  z-index: 6;
  border-top: 1px solid var(--warm-border);
  background: rgba(255, 253, 252, 0.98);
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  box-shadow: 0 -9px 26px rgba(58, 51, 50, 0.055);
}

.nav-btn {
  min-height: 48px;
  border: 0;
  border-radius: 8px;
  background: transparent;
  color: var(--muted);
  display: grid;
  place-items: center;
  gap: 2px;
  font-size: 11px;
  font-weight: 700;
}

.nav-btn.active {
  background: var(--soft-dusty-pink);
  color: var(--ink);
  box-shadow: inset 0 -2px 0 var(--deep-rose-gold);
}

.modal-backdrop {
  position: fixed;
  inset: 0;
  z-index: 10;
  background: rgba(28, 25, 25, 0.42);
  display: flex;
  align-items: flex-end;
}

.editor {
  width: 100%;
  max-height: 92vh;
  padding: 21px;
  overflow: auto;
  border-radius: 20px 20px 0 0;
  background: var(--surface-cream);
  box-shadow: 0 -12px 40px rgba(28, 25, 25, 0.16);
}

.editor header {
  margin-bottom: 16px;
  display: flex;
  align-items: start;
  justify-content: space-between;
}

.editor h2 {
  margin: 3px 0 0;
  font-size: 24px;
}

.form-grid {
  display: grid;
  gap: 12px;
}

.form-grid label {
  display: grid;
  gap: 5px;
  color: var(--charcoal);
  font-size: 12px;
  font-weight: 800;
}

.form-grid input,
.form-grid select,
.form-grid textarea {
  width: 100%;
  padding: 10px;
  border: 1px solid var(--warm-border);
  border-radius: 9px;
  background: var(--surface-cream);
  color: var(--ink);
}

.form-grid textarea {
  min-height: 74px;
  resize: vertical;
}

.form-grid .toggle {
  display: flex;
  align-items: center;
  gap: 8px;
}

.form-grid .toggle input {
  width: auto;
}

.validation {
  min-height: 20px;
  margin: 10px 0;
  color: var(--deep-rose-gold);
  font-size: 13px;
  font-weight: 700;
}

.editor footer {
  padding-top: 5px;
  display: flex;
  justify-content: flex-end;
  gap: 8px;
}

.empty {
  padding: 42px 20px;
  color: var(--muted);
  text-align: center;
}

.empty p {
  margin: 5px 0;
}

.sr-only {
  width: 1px;
  height: 1px;
  position: absolute;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  white-space: nowrap;
}

.state-page {
  min-height: calc(100vh - 74px);
  padding: 30px 18px;
  display: grid;
  place-items: center;
  background:
    radial-gradient(circle at 50% 22%, rgba(240, 221, 218, 0.62) 0, rgba(240, 221, 218, 0) 38%),
    var(--page-cream);
}

.state-card {
  width: min(480px, 100%);
  padding: 40px;
  border: 1px solid var(--warm-border);
  border-radius: 20px;
  background: var(--surface-cream);
  text-align: center;
  box-shadow: var(--shadow-raised);
}

.state-card h1 {
  margin: 9px 0 12px;
  color: var(--ink);
  font-size: 31px;
  line-height: 1.1;
  letter-spacing: -0.03em;
}

.state-card p {
  max-width: 395px;
  margin: 0 auto 22px;
  color: var(--muted);
}

.auth-form {
  max-width: 360px;
  margin: 0 auto;
  display: grid;
  gap: 9px;
  text-align: left;
}

.auth-form label {
  margin-top: 4px;
  color: var(--charcoal);
  font-size: 12px;
  font-weight: 800;
  letter-spacing: 0.02em;
}

.auth-form input {
  width: 100%;
  min-height: 46px;
  padding: 11px 13px;
  border: 1px solid var(--warm-border);
  border-radius: 9px;
  background: var(--page-cream);
  color: var(--ink);
  font: inherit;
}

.auth-form input:hover {
  border-color: var(--dusty-pink);
}

.auth-submit {
  width: 100%;
  min-height: 46px;
  margin-top: 9px;
}

.auth-link {
  justify-self: center;
}

.auth-hint {
  margin: 2px 0 4px !important;
  color: var(--muted);
  font-size: 12px;
  text-align: left;
}

.auth-error {
  padding: 10px 12px;
  border: 1px solid var(--dusty-pink);
  border-radius: 9px;
  background: var(--soft-dusty-pink);
  color: var(--deep-rose-gold);
  font-size: 12px;
  font-weight: 700;
}

.state-icon {
  width: 54px;
  height: 54px;
  margin: 0 auto 19px;
  border: 1px solid var(--deep-rose-gold);
  border-radius: 12px;
  background: var(--deep-rose-gold);
  color: var(--surface-cream);
  display: grid;
  place-items: center;
  font-size: 21px;
  font-weight: 900;
  box-shadow: 0 10px 24px rgba(142, 81, 74, 0.15);
}

.branch-picker {
  display: none;
}

.branch-picker select {
  max-width: 180px;
  padding: 8px 30px 8px 10px;
  border: 1px solid var(--warm-border);
  border-radius: 9px;
  background: var(--surface-cream);
  color: var(--charcoal);
  font-size: 12px;
  font-weight: 700;
}

.conversation-search {
  padding: 14px;
  display: flex;
  gap: 7px;
}

.conversation-search .search {
  width: auto;
  min-width: 0;
  margin: 0;
  flex: 1;
}

.conversation-flags {
  display: flex;
  align-items: center;
  gap: 5px;
  flex-wrap: wrap;
}

.conversation-item.static {
  cursor: default;
}

.read-only-note {
  padding: 11px 12px;
  border: 1px solid var(--warm-border);
  border-radius: 9px;
  background: var(--secondary-cream);
  color: var(--muted);
  font-size: 12px;
}

.read-only-note span {
  margin-right: 4px;
  color: var(--ink);
  font-weight: 800;
}

.disabled-composer {
  align-items: center;
  justify-content: space-between;
  color: var(--muted);
  font-size: 13px;
}

.disabled-composer .btn:disabled,
.ownership .btn:disabled {
  border-style: dashed;
  border-color: var(--rose-gold);
  color: var(--charcoal);
}

.offer-description {
  margin-top: 12px !important;
}

.sign-out {
  margin-top: 18px;
}

.thread-panel.active {
  display: flex;
  flex-direction: column;
}

.messages-layout:not(.thread-open) .thread-panel {
  display: none;
}

.messages-layout:not(.thread-open) .thread-panel.active {
  display: flex;
}

.empty .empty {
  padding: 10px;
}

.topbar > * {
  min-width: 0;
}

@media (max-width: 420px) {
  .topbar {
    padding: 0 14px;
  }

  .brand strong {
    font-size: 13px;
  }

  .avatar {
    width: 32px;
    height: 32px;
  }

  .state-card {
    padding: 31px 22px;
  }

  .state-card h1 {
    font-size: 28px;
  }

  .stats {
    gap: 8px;
  }

  .stat {
    min-height: 86px;
    padding: 12px 10px;
  }

  .stat span {
    font-size: 11px;
  }

  .queue-item {
    grid-template-columns: 34px minmax(0, 1fr);
  }

  .queue-item time {
    grid-column: 2;
  }

  .booking dl {
    grid-template-columns: 1fr;
  }

  .conversation-item time {
    display: none;
  }

  .content {
    overflow-x: clip;
  }

  .offer-top {
    align-items: flex-start;
  }
}

@media (min-width: 850px) {
  .topbar {
    gap: 16px;
    padding: 0 34px;
  }

  .desktop-nav {
    display: flex;
  }

  .desktop-nav {
    gap: 4px;
  }

  .desktop-nav .nav-btn {
    min-height: 42px;
    padding: 9px 13px;
    display: flex;
    align-items: center;
    font-size: 13px;
  }

  .bottom-nav {
    display: none;
  }

  .content {
    padding: 38px 34px 52px;
  }

  .hero h1 {
    font-size: 42px;
  }

  .dashboard-grid {
    grid-template-columns: minmax(0, 1.15fr) minmax(340px, 0.85fr);
    align-items: start;
  }

  .booking-list {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }

  .offer-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .messages-layout {
    height: calc(100vh - 151px);
    grid-template-columns: 380px minmax(0, 1fr);
  }

  .messages-layout .conversation-panel {
    display: block;
    overflow: auto;
  }

  .messages-layout .thread-panel {
    display: flex;
    flex-direction: column;
  }

  .thread-open .conversation-panel {
    display: block;
  }

  .thread-panel {
    min-height: 0;
  }

  .thread {
    overflow: auto;
  }

  .back {
    display: none;
  }

  .more-list {
    grid-template-columns: 1fr 1fr;
  }

  .modal-backdrop {
    padding: 28px;
    align-items: center;
    justify-content: center;
  }

  .editor {
    width: min(760px, 100%);
    max-height: 88vh;
    border-radius: 20px;
  }

  .form-grid {
    grid-template-columns: 1fr 1fr;
  }

  .form-grid .wide {
    grid-column: 1 / -1;
  }

  .branch-picker {
    flex: 0 0 auto;
    display: block;
  }

  .messages-layout:not(.thread-open) .thread-panel,
  .messages-layout:not(.thread-open) .thread-panel.active {
    display: flex;
  }

  .conversation-search {
    padding-bottom: 10px;
  }

  .state-card {
    padding: 49px;
  }
}

@media (min-width: 1120px) {
  .context {
    display: block;
  }
}